SaaS Terms of Service & SLA
Last Updated: October 2026 | Walletmix Limited
1. Service Level Agreement (SLA) & Availability Target
Walletmix Limited delivers cloud-hosted software services engineered to achieve a 99.9% monthly uptime SLA target, excluding scheduled maintenance windows announced at least 48 hours in advance. Our infrastructure utilizes multi-node redundant container clusters with automated health-checks and rapid failover.
2. Data Ownership & Privacy Protection
You retain 100% full legal ownership of all data, customer records, documents, and media uploaded to your tenant:
- All application payloads in transit are secured via TLS 1.3 encryption.
- Stored credentials and sensitive fields are encrypted at rest using AES-256 standards.
- Walletmix personnel do not access client production data except when explicitly authorized for customer-requested debugging under strict audit logging.
3. Automated Backups & Data Portability
Databases undergo automated daily snapshot backups stored in isolated offsite cloud storage with a 30-day retention cycle. Customers may request full data exports in standard JSON/CSV/SQL formats at any point during active subscriptions or within a 30-day grace period following account closure.
4. Fair Usage & API Rate Limits
To maintain optimal latency and prevent resource starvation across shared multi-tenant environments, API endpoints enforce proportional rate-limiting according to subscribed plan tiers. Abuse, automated DDoS simulation without coordination, or malicious payload injection results in immediate automated IP restriction.
5. Enterprise Cloud SLA & Support Inquiries
Need custom private VPC hosting, dedicated enterprise instances, or signed BAA/DPA agreements?